Respond If you take nothing else away

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Regardless of the specifics of your industry or the review how can you appropriately handle bad reviews  from this guide remember that you should always respond to negative reviews Responding to negative reviews when done strategically can positively impact your business Dont delete them either Customers tend to view companies that only have glowing reviews with more suspicion than ones that have a negative review here and there Respond as quickly as you reasonably can to negative feedback


You dont necessarily have to offer a solution right away but you need to acknowledge that you see the customers feedback and youre going to look into it You want to address any negative feedback with a sense of urgency Interestingly if you still arent sure India Phone Number about the importance of response data indicates that of negative Yelp reviews become positive when the business takes the time to respond When youre initially answering publicly be thoughtful in your reply even though youre doing it quickly Answer honestly as well Customize Every Response A custom response goes even further to show that you hear your customers





Canned responses can be faster to post but theyre not as impactful and meaningful In your response be empathetic and polite even if the original feedback was nasty Dont get personal attack or retaliate when youre creating your response as difficult as it might be to avoid Go Private for Your FollowUp A public apology is what you do for your brand and reputation Then once youve done that you want to determine what went wrong privately You can reach out to the complaining customer by phone email or on social media through direct message Correct the Wrong.