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Transmitting a positive attitude to the interlocutor during communication is key in the active listening process. How to implement active listening techniques Mistakes to avoid when practicing active listening Active listening allows us to understand the message correctly. When applied, conversations tend to be more fluid and organic; hence its importance in dealing with clients. If you cannot understand the message and connect effectively during the interaction with customers, it is very likely that the appropriate service will not be provided and that their experience will be unfavorable for your business.
The mistakes to avoid during active listening will be very Belarus WhatsApp Number useful when you interact with customers. Not listening with the intention of understanding Predisposition is a fundamental part of active listening; being aware that you want to understand the message must be a priority so that communication is clear and effective. Respond before the person finishes expressing their message When a customer contacts a company, it is usually to express needs or problems that may be common to other people. Anticipating to give an answer before knowing everything they have to say is usually dangerous, since people express themselves in different ways and sometimes it is possible that what we had predicted as a solution to their problem is not enough.
That is why it is important to let the interlocutor finish saying his ideas and until then look for the solution to his needs. . Being distracted while they are talking to you Full attention during communication is key in active listening . There can be no room for distraction, otherwise there is a risk that the interlocutor will believe that he is not valued and, therefore, his experience will be negative for the company. Interrupt the interlocutor Active listening requires patience and respect, so interrupting the interlocutor can stop the flow of communication and prevent the message from being transmitted.
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發表於 2024-3-7 18:42:45
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